Process

The epublishing industry is all about on time delivery with optimum quality. Systems and processes play a key role to ensure predictability and facilitate continuous improvement. Innovation and focus on process improvements will be the key to offering value to customers.

Integra believes in,

• All business processes being documented and made transparent
• Processes being redefined to move from departmental approach to process approach
• Single process champion irrespective of the number of departments involved
• Identify all key processes with objectives and key metrics for measurement

Integra ensures that all processes are totally automated to provide consistent quality. All tools are integrated into (workforce management software) WMS, which enables operators to work with a single interface which is user friendly and improves the overall efficiency of the project. A simple activity like zipping of files is automated to ensure that errors do not happen in the process.

WMS ensures that each file goes through all the defined processes before being dispatched to the customer. This helps to avoid any form of process violation.