Technology

The publishing industry is increasingly driven by technology – in everything from pagination, content, formatting to delivery. Vendors are forced to develop capabilities around workflow automation to improve turn around times at reduced costs. Innovation has been another key driver to deliver value to customers. The publishing BPO industry in India has matured over the last decade and its time now to leverage technology to offer new services.

Integra has invested in a 100 member team focused on leveraging technology for innovation, automation & improvements in productivity & quality. It earmarks about 4% of its annual revenues to build on its current technology expertise as well as acquire new technologies.

The technology team at Integra is involved in,

• Focus on process improvements for cost reduction
• Joint development of tools to meet customer needs
• Integration of customers workflow with Integra’s
• Development of automation tools to facilitate high volume production and help better plan and track projects