How did we meet the stringent quality with short turnaround for the world’s leading journal publisher?

About the Customer

A leading international academic publisher building on two centuries’ experience. Publishes more than 1,800 journals and around 2,000 new books each year.

Challenges faced by Customer

  • Quality complaints due to lack of validation/version control
  • Underutilization of customer’s automated tracking system
  • Unable to meet turn-around targets

Integra’s Proposed Solution

  • Creating a robust tracking system
  • Integration between customer provided XML validation tool with Integra’s workflow management system (WMS)

  • Introduced auto-pagination to reduce the composition time
  • Developing a framework which takes care of automatic download/upload of customer inputs and deliverables/update of project status/file integrity check etc.
  • Enhanced integrity of internal systems such as WMS and iTracks (production tracking system).

Key Benefits

  • Consistently achieved 100% turn-around time (TAT)
  • Improved quality scenario
  • Reduced operational cost for the customer

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